Skip to content
Specialised in the care sector

Accessibility & operations

In a care context, older people and relatives with impairments use the website — accessibility here is not a formality but a precondition for being reachable. This category covers practical implementation: sufficient contrast and font sizes, full keyboard operation, visible focus, understandable form errors, alternative texts, captions for videos and plain language. Added to this is running the website: hosting and availability, backups, updates, form security and monitoring that reports outages before relatives call in vain. We describe test steps that can be repeated without specialist knowledge, and say when an external review makes sense. We additionally show how accessibility and operational reliability can be turned into a short, recurring checklist.

Accessible care website: from effort to enquirySeven implementation steps and their direct effect on the audienceSeven steps to implementation1Contrast of at least 4.5:1dark text on a light background2Large type, zoom up to 200%18 px base, clear typography3Keyboard and visible focusoperation without any mouse4Alt text for every imagea screen reader reads it aloud5Accessible contact formclear labels, good error messages6Read-aloud and easy languagean option for comprehension7Test and maintain continuouslyWho benefits most?74%of the 65-plus group online (Bitkom)5.69 mncare-dependent people in DE (Destatis)approx. 1.2 mnwith a visual impairment (DBSV)4.5:1minimum contrast WCAG 2.2A direct conversion leverReadable textmore content understoodSimple formmore enquiries submittedLarge buttonsless frustration on mobile
Accessibility & operations Jul 3, 2026

Accessible Care Website: Practical Steps

Contrast, large type, keyboard operation, alt text and accessible forms: how care services put accessibility into practice - as a direct conversion lever.

13 min read
What reliable website maintenance deliversSecurityUpdates and patchesSSL and encryptionProtect sensitive dataAvailabilityCheck reachabilityFast load timeForms workingCurrencyMaintain positionsServices currentTeam and contactBackupRegular backupsFast recoveryEmergency planA neglected website ages quietly and becomes a riskWithout maintenanceOpen security gapsOutdated job listingsOutages go unnoticedWith maintenanceGaps closed promptlyContent always currentProblems caught early43%of attacks hit smallbusinesses (Verizon)ongoingnew vulnerabilities becomeknown (BSI)planneda fixed monthly itemnot a costly emergency
Accessibility & operations Jun 17, 2026

Website Maintenance for Care Services: Safe and Current

Why care services should have their website maintained regularly: security updates, availability, current content and data protection for sensitive data at a glance.

11 min read
BFSG 2025: Four Pillars of Accessible Care WebsitesAPerceivablecontrast, alt textscalable typecaptionsBOperablekeyboard navigationlarge click targetsenough timeCUnderstandableplain languageeasy languagesimple formsDRobustclean HTMLARIA rolesscreen readersStandard: WCAG 2.2 Level AA (referenced via EN 301 549 in German law)In force since 28 June 2025 under the Accessibility Strengthening Act (BFSG)Who is affected?Online booking, contract conclusion,payment or customer account on the webException: micro-enterprises for servicesWhy does care matter most?The audience is older peopleand relatives with impairmentsvision, hearing, motor skills decline with age4.5:1contrast for body text200%zoom without loss24x24px minimum targetAAWCAG 2.2 levelPerceivable | Operable | Understandable | Robust - the four WCAG 2.2 principles
Accessibility & operations Jun 5, 2026

BFSG 2025: Accessibility for Care Services

The BFSG has applied since June 2025: which care services are affected, what WCAG 2.2 requires and why accessibility matters most for an older audience.

12 min read
Back to the blog overview